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IForgot keeps a log of every time you visited your Apple ID page on the web, or reset your password. Game Center predictably contains information on all the gaming sessions a user has played or interacted with - which in my case, as you'd expect, is limited to almost zero. It takes work to keep your data private online.
#Does applecare cover microsoft excel not working how to
How to request your personal data (TechRepublic).
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GDPR proves that tech giants can be tamed.Silver lining: Innovation in the enterprise.Google, Facebook hit with serious complaints.What GDPR really means for consumers and business.Every time you call, a company representatives make notes about the customer's problem, and also describes the next steps or the outcome of the call.ĬRM Warranty includes all the information on a device owner's warranty, what AppleCare coverage they have - if any, and when warranties expire.ĭS Signons is a long list of every time you logged in to iTunes and from which specific device, and contains peripheral information like if the login failed. Read also: What would Steve Jobs think of today's Apple?ĬRM AppleCare Case Contact contains basic contact information on the account holder, such as name, address, and phone number - and if the user opts into marketing emails and phone calls.ĬRM AppleCare Case Header included every interaction I've had with customer support.
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It also includes the five separate occasions I bought new earphones roughly once per year because my cat had chewed through them.ĬRM Installed Product is a list of every Apple device ever bought, including highly detailed information - like serial numbers, a note on if a device is unlocked, unique networking MAC addresses for Bluetooth, Ethernet and Wi-Fi connections, and any other identifying information on a device. In a separate folder, another batch of Excel documents contained information mostly pertaining to with my interactions with Apple, like downloads and support requests.ĪOS Orders contains an entire history of devices and accessories I've bought from Apple dating back to my first purchase. But neither log whether the call was made or message was sent, let alone if it was successful. In both the FaceTime and IDS (iMessage) logs, notes read that the logs only indicate if there was an attempt to place a FaceTime call or to send an iMessage, because both requests are sent through Apple's servers. Because even Apple can't access the content of encrypted video calls and text messages, Apple can't turn over the data, but it can provide information on all the calls and messages that are routed through its servers. Two more files relate to Apple's flagship end-to-end encrypted messaging apps, FaceTime and iMessage. MailLogs.xlsx also keeps a record of each time something from your Apple device interacts with your iCloud email account, but no email content is stored here. ICloudLogs.xlsx keeps a note on every time one of your devices downloads data from iCloud, including your photo library, contacts, and Safari browsing history - but doesn't contain the actual data. It also includes when an account was created and IP address of the Apple server used to open the account. Read also: iPhone of our dreams: The fixes and features Apple must deliverĪccountDetails.xlsx contains basic information about the account holder, including name, address, phone number, and Apple ID information. In the first folder, several spreadsheets contained information relating to my interactions with my devices and my content. Not all the spreadsheets contained information referencing these fields, but it shows you what kind of data Apple can collect on you.
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One spreadsheet - handily - contained explanations for all the data fields, which we've uploaded here. My entire set of data can be perused in less than an hour - at most. And, of the data it collects to power Siri, Maps, and News, it does so anonymously - Apple can't attribute that data to the device owner.
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That's set to change later this year when the tech giant will allow customers to download their data archives, largely to comply with new European data protection and privacy rules. None of the files contained content information - like text messages and photos - but they do contain metadata, like when and who I messaged or called on FaceTime.Īpple says that any data information it collects on you is yours to have if you want it, but as of yet, it doesn't turn over your content which is largely stored on your slew of Apple devices.
#Does applecare cover microsoft excel not working zip file
The zip file contained mostly Excel spreadsheets, packed with information that Apple stores about me. What's interesting about the data is what Apple has - and what it doesn't.